House of Blues New Orleans is a cashless venue accepting only credit, debit cards, and mobile payment methods at all points of sale. The box office operates two hours prior to doors on show nights plus Friday and Saturday afternoons from 2pm until 5pm for in-person ticket purchases. Please note the bag policy: only bags measuring no larger than 12 inches by 6 inches by 12 inches are permitted inside. For VIP upgrades, contact the venue directly at 504-310-4982 or email NOLAVIP@livenation.com. Doors open at 8pm with show starting at 9pm for guests aged 18 and over who present valid identification.